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Connect protect and enhance your IT Network

Selecting the correct IT support team can significantly reduce your downtime. eXact Solutions operates a manned helpdesk and has its own internal SLA’s to ensure our services are both efficient and effective, allowing our clients to remain productive without having to be concerned with support.

 
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24x7 Helpdesk

 

24x7 Helpdesk

  • Exact Solutions is a company that understands your business and provides a wide range of support services. Each client is treated individually, and we only recommend products and services that are appropriate for your business. Our objective is to make your IT systems work smoothly and painlessly for your organisation. We remove the stress and worry so that the ever-evolving technology can assist you in growing your business by increasing productivity and efficiency.
  • We offer two levels of Remote Support, The Standard level which is Monday through Friday 08 00 - 20 00, and the Enterprise level which is 24x7.

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Managed IT Services

 

Managed IT Services

  • To augment the Remote Support, we can provide a full range of IT services, both off and on-site. Our onsite Helpdesk support links effectively with our Remote Support team, providing seamless support during he day.
  • Each client is appointed an account manager – a highly skilled IT manager – who understands any problems you may have, and ensures that these problems are progressed to a successful conclusion

  • Our experienced IT consultants are there to provide you with well-considered and well-budgeted systems. Following a successful sign-off at the specification stage, each new project is appointed a Project Manager who oversees the project through to a successful conclusion.

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Infrastructure Support

 

Infrastructure Support

Our in-depth Technical Support Team comprises highly skilled product specialists who support both Local Area Networks and Wide Area Networks, including a wide cross-section of firewalls, routers and intelligent switches. Our third-line support specialise in linking various cost centres together both securely and resiliently.

 
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Fixed Costs

Fixed Costs

In order to assist clients with their budgetary control, all our support services can be contracted on a fixed monthly price.